hotlingerie web store FAQ section

No, we don't sell "counterfeits" because they're illegal and we don't want us or our customers to get arrested (it really does happen). If it's not the real thing, but it has the real name or logo on it, that makes it a "counterfeit". We do sell 1st class look-a-likes, but without the famous name or logo on it.

1000's of manufacturers & every manufacturer cuts any size they want and puts on any size label they want to. The problem is getting worse everyday - now there's a new category called "plus size juniors" for heavyset teenagers. We do our best to inform you of the closest size category we think the clothes are in. The good news is that many of the new fabrics being used today are very, very stretchy and fit several sizes.

Yes, whenever you purchase more than 1 item the shipping will reduces the cost. After you put your information and click "PROCCED TO CHECK OUT". Choose you payment method and click "PROCCED TO CHECK OUT" than you will see your total shipping cost. As long as you don't click on the "PACE ORDER" button your order will not be successful.

About 50% are made in the U.S.A.

No, all merchandise is brand new A-1, 1st quality. One reason the prices are so low is because we work with guaranteed funds only. The hotter Hot Lingerie get the lower the prices drop.

There is no minimum.

It is NOT necessary to open a PayPal account to send money using your credit/debit cards to an email address via PayPal - please see the PayPal and credit/debit card link at the bottom left of our pages. Electronic Check (e-check) or "Instant Payment" may be used only with a PayPal account - if you do not have a PayPal account, it usually takes only a few moments to set one up.

None, as long as the merchandise is pristine, the same as when we shipped, customers can make a return even years later, and, our permission is NOT required for customers to make a return. Please read our company policy.

Yes, we do it everyday for our customers & we do a great job. They don't have to pick out every single item.

Yes, your checks will be held until payment clear before we ship your items.

Every hour, every business day, because it is so large, and because new merchandise arrives daily, maintenance & price reductions are a full time job.

Orders with a cleared payment are processed in the order that we receive the funds. (The product mix we offer is unlike any other worldwide shipper because we carry many lines like wigs to shoes and most other lines in between. Therefore orders are more difficult to pull and triple check on the tables and clothing racks, and then pack, than a supplier that sells only one line, like shoes.) Within the same day, or 1 day, or 2, or 3 days, we get ready 90% of the orders, "THEN" your order is given to UPS. (99% of the orders get out within 5 working days.) "AFTER", UPS has picked up the order. The delivery time takes from 1 to 5 business days for ground service. For example: to California, it takes 1 or 2 business days ground delivery time; going to the southeast coast like Florida, it takes 4 business days ground delivery time; to the northeast coast like New York, it takes 5 business days ground delivery time. UPS Shipping Map: http://www.ups.com/maps/results

Yes, we'll fill the order including shipping cost, if any, up to the amount sent. If there's a credit, an immediate refund may be issued or a credit will carry over to the next order.

No, they are already made up ahead of time and are ready to go, there's nothing to talk about, -that's the only way we can keep the prices so low with excellent service.

Yes, we do accept. Pay via Money Order, Cashier's Check, Personal Check. All check and money order will be hold until payment is clear before we ship out the package. Please do not try to send us fake or fraudulent check or money order. You will be report and charge. A $20 fee will apply to bounced checks and 2% finance fee to all past due balances.

After we dispatch your goods, we will email you a tracking number for the courier used. If you have not received a tracking number from us, it probably means we have not sent your order. If you are wondering where your order has got to please feel free to contact us at PaChaGate@live.com quoting your order number(s).

A "Lot" is how many pieces are sold as a unit. For example, 1 lot of 6 Tops for $18.00 means that 6 Tops are sold for $18.00 - or $3.00 per Top. Lots cannot be broken up. If the item is offered as 1 lot of 6, then 6 will be sent for the price listed.

Yes, on many items, but first make sure the pull down menu for quantity pricing has been opened. If so, & larger quantities are needed, contact us for pricing quotes, only if buyer can prepay order by bank wire. Please see the yellow and black "Volume Discount" link near the top left of every page for more discounts. Hot Lingerie does offer additional discounts to Customers that send guaranteed funds for a "carte Blanche" order. A very valuable relationship will develop for Customers that can order without selecting "specific item numbers, specific quantities and specific colors of each item." Of course we want to send the correct category of merchandise and send only quantities that the Customer can handle, so Customers are invited to tell us what they desire by giving us items numbers and quantities for reference, and then leave it up to us to put the order together. Of course all ordering may use the reverse process by requesting that specific styles or sizes, or colors, etc. not be sent as our goal is have happy "partners" that keep sending money. Orders are filled up to the amount of funds sent. Please order as early as possible so we can do everything possible to perform far better than any other supplier.

No, new merchandise arrives most days and it takes several days to get new items on the website. Many items, like summer dress sample packs for juniors, never get a picture on the website because there are just way too many different styles, but we always give customers the largest assortment of styles & colors of an item to help them have the biggest selection to maximize their sales.