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There is no minimum order.
Order multiple products shipping reduces.
We do not sell illegal/counterfeit merchandise.
All orders are subject to the approval of the sales department.
Orders are accepted to prices prevailing at the time of shipment and our ability to fill them.
We reserve the right to refuse to do business with anyone.
Any damage must be reported within 3 days of receipt of merchandise.
SHIPPING - PLEASE ORDER EARLY, INSTEAD OF THE LAST MINUTE.
-We ship via UPS and by US Postal Service -
-Larger orders ship by freight trucking companies, please let us know if you can accept tailgate deliveries.
-Customers are 100% responsible to be 100% available for whenever UPS or USPS makes the delivery. If Customer misses the delivery and the order is returned to us, then the customer must prepay the exact amount for the two way shipping before we can reship that order. If the Customer does not request reshipping, and the order is replaced back into stock, then the customer is billed: a 20% "order processing/pulling & order reprocessing/restocking" fee; plus the two times the UPS or USPS shipping charge, minus the initial payment.
-Orders are processed in the order that we received a cleared payment and other requested information.
-Orders are processed in the order that we received a cleared payment and other requested information.
-the delivery time takes from 1 to 5 business days for ground service around the U.S.
-Hot Lingerie offers anonymous dropshipping service for free. The price on the shipping/ordering page is a total price.
-We ship as as soon as possible. We are not obligated to make delivery on any specified date and assume no liability for damages due to any delay or inability to fill orders.
RETURN POLICY
If for any reason you are not satisfied with a product, please contact us before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).
We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim.
If you are not satisfied with your item, you may return it to us within a period of 30 days. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories and owners manual. Do not write, stick or glue anything on the product package that can damage the package.
There will be a 50% restocking fee on non-damaged items that are returned in damaged package.
If a shipment is refused at the door or cannot be delivered for whatever reason we will deduct these fees from the refund which will be added to the normal restocking fee.
There is also a 20% restocking fee on non-damaged items that are returned in exception for hand made jewelry items which cannot be returned or refunded from the time the fabrication begins.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. In order to capture as much detail in our images for your benefit, actual jewelry size may be different than the size they appear in the site due to extreme close ups of the images.
ADDITIONAL TERMS WHICH APPLIES FOR THE JEWELRY SECTION
We are sorry we cannot normally ship to the following countries: Afghanistan, Iran, Angola, Iraq, Bangladesh, Poland, Bulgaria, Romania, Burma Rwanda, Burundi, Seychelles, Congo, Slovenia, Cuba, Sudan, Ethiopia, Syria India, Yemen, and Indonesia.
Due to varying custom laws, we cannot tell you if you will incur custom fees. We do know that USA customers do incur up to a 6.5% custom fee which must be paid upon receipt of the item when receiving items sent from outside the US. European customers incur a 20% VAT tax. If you are in the USA or Europe, please check with your local customs department for the particulars in your case!
Hand made jewelry items cannot be returned or refunded from the time the fabrication begins.
ADDITIONAL TERMS WHICH APPLIES FOR LINGERIE ITEMS
For hygiene and health purposes, we do not accept any returns and/or exchanges on lingerie items. Please make sure that you have picked the correct size of the item before placing your order.
ADDITIONAL TERMS WHICH APPLIES FOR FRAGRANCE ITEMS
Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.
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